I don't think my phone system has a Message/Music On-Hold feature.
A. The fact is, most multiple line phone systems manufactured in
the last 20 years either have the Message On-Hold feature, or can be
activated for very little cost.[return to questions]
We don't really put our callers On-Hold.
A. Wait, you've never used the hold button? While it's good to discourage
your employees from keeping your customers On-Hold, it happens. While
transferring them to another office, or while fetching a file or other
information they do get put On-Hold. Have confidence they'll hang around
with a Message On-Hold from Powers Productions.[return to questions]
I don't want to "sell" anything to my customers On-Hold.
A. That's fine. Our custom script writers can lead your Message On-hold
in the direction of interesting facts about your company, your services
and products. Entertainment information they'll love hearing and passing
on to their friends (i.e. What the "WD" in WD40 stands for,
how long you've been in business, the origin of the bagel, etc.). Think
of it as a courtsey to not have them listen to silence or commercials
that air on a radio you might have plugged into your system. [return to questions]
We already play a radio On-Hold with my favorite station on it.
A. Oops.....it may not be one of your largest customers' favorites.
And at some point in time they will have to sit through a 5 minute commercial
cluster, possibly hearing about your competition. And then there are
the ASCAP/BMI/SESAC license fees that
the radio station pays for. It helps fund the artists efforts. We just
bet you haven't paid your fees.....fines amount up to and exceed $10,000
dollars. That's a lot of zeros! Worth it? [return to questions]
Tell me more about the music fees.
A. Even we have to pay them. But they are included in your package price.
And with a Message On-Hold from
Powers Productions, they're paid for the life of your production. We
won't come back 3 months later to collect more. The music you select
from are professional pieces composed by those who record for the motion
picture and network/sports/television industries.[return to questions]
OK, but how about other monthly fees?
A. There aren't any! With a Professional Message On-Hold from Powers
Productions you experience ownership of your production for the life
of it. Never a fee of any kind to pay again for that production. No
subscriptions, No monthly fees, quarterly fees or yearly fees.[return to questions]
So can I ever update my message?
A. Yes, and at a far greater savings than your initial price. In fact,
we encourage updates often. Your return callers actually prefer to hear
fresh messages from time to time. That may be a couple times a year,
or weekly, depending upon your business. [return to questions]
I have more than one location that needs your services.
A. Great! You can either use the same "script" and simply
pay a small site license fee or for a very attractive price, we'll custom
create new script for each additional location. [return to questions]
Since the Message On-Hold is customized, what if we don't like something
A. No - Problem - What ever you don't like, we'll make right, from the
start. You'll get to approve the production before it's shipped. Customer
Satisfaction is our number one goal. We want you to be completely thrilled
with your Personalized Message On-Hold and recommend us to your business
associates. We grow from word of mouth advertising, and we always send
you an extra "thank you" in the form of a check from any referral
that results in business. Just ask us to find out more.[return to questions]
How important is a "Professional" on-hold message? My neighbor
said he would record some kind of a message for our company for free!
A. OK, that's a really great deal, right? Do you really want to take
a chance using a person not trained in the psychology of Callers On
Hold or one not professionally voice trained? And who writes the script
targeted directly to your clients. The Powers Productions team professionally
scripts your copy based on the information you provide. We also have
the latest digital recording and editing equipment in our studio to
give you that "Big City" sound.
We're Professionals. It's our job. [return to questions]
Click here to return to the main "Message
On Hold" page